Refund policy
Refund and Return Policy
At TrendlyCraft, customer satisfaction is our top priority. We stand behind the quality of our products with a 30-Day Money-Back Guarantee.
1. 30-Day Return Window
You have 30 days after receiving your physical item to request a return.
To be eligible for a standard return:
- Your item must be unused, unworn, and in the same condition that you received it.
- It must be in its original packaging with tags intact.
- You must provide proof of purchase (order number or confirmation email).
2. How to Initiate a Return
- Contact our support team at support@trendlycraft.com with your order number and reason for return.
- If your return is accepted, we will send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
3. Damaged, Defective, or Wrong Items
Please inspect your order upon reception and contact us immediately (within 7 days) if the item is defective, damaged, or if you receive the wrong item.
For damaged or defective items, we will issue a free replacement or a full refund immediately without requiring you to return the item. Please attach clear photos or videos of the defect in your email.
4. Non-Returnable Items
Certain types of items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products (e.g., custom Print-on-Demand items, engraved items)
- Digital downloads or instant digital products once downloaded
- Gift cards
5. Refunds Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method (Credit Card, PayPal, etc.) within 3 to 7 business days. Please note that banking institutions may take additional time to post the refund to your statement.
6. Return Shipping Costs
- If the return is due to our error (damaged/defective/wrong item), we cover all shipping costs.
- If the return is due to buyer preference (changed mind, wrong size ordered), the customer is responsible for paying return shipping fees.
7. Contact Information
If you have any questions concerning our return policy, please reach out to us:
- Email: support@trendlycraft.com
- Website: https://trendlycraft.com